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EXCLUSIVE REPORT: Customer Intelligence for Software Companies
We wrote earlier about Aberdeen’s groundbreaking research into the value of customer intelligence: companies which use customer analytics in their customer-facing business processes see 3x greater...
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Zendesk + Totango: Strengthening Your Early Warning System
Support storms are unavoidable. As your customer support team manages and resolves every issue, is your customer success team incorporating the impact of these help desk tickets into their day-to-day...
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